Tata Motors Decides To Change Entire Chassis Because Of Rattling Issues.

This is the rarest case where the entire chassis of the car is approved and changed under warranty by Tata Motors.

THE 1st RATTLE (Fixed by SC).

Owner complains of strange metal noise from the dashboard at low rpms and decides to leave the vehicle at SC. After few weeks of checks, they inform that plant engineers have fixed the issue by welding a small metal part inside the dashboard.

THE 2nd RATTLE (Fixed by Owner).

https://www.automobilebengaluru.in/forum/problems-and-fixes/nexon-b-pillar-noise-fix

THE 3rd RATTLE (Fixed by SC).

Owner complains of rattling from the rear and joints where the dicky is attached.

Plant engineers from Pune visit the SC and re-weld the parts of chassis to fix the problem.

THE 4th RATTLE (Fixed by Tata Motors).

After few weeks of driving on bad roads of Bengaluru,the body starts to make noises again from right rear end. This was completely a new rattling sound.

Owner informs the SC and requests the SC Manager that he doesnt need any rewelds again as it will cause more issues in future(resale value etc) and he needs a permanent fix.

The issue gets escalated at management level and SC requests a new body under warranty and Tata Motors requires a proof to approve it under warranty.

Owner records the proof and submits to SC which inturn is submitted to the Tata Motors.

Few weeks later,owner gets a call that new body has been approved by Tata Motors & after a week owner gets another call that new body has been delivered to SC.

This is an classic example of why Tata Motors sales have skyrocketed in last few years.

Its not only due to 5 star ratings, but the way Tata Motors handles the issue and considers to approve almost a new car to the owner.

Car delivered after chassis change

Any other manufacturer would have let down the customer in this situation, but Tata Motors never dissapoints its Indian customers, because its our home grown brand and we chose them over other manufacturers no matter what high tech features they gave us.

Kudos to Tata Motors & SC.